.
.
Current customer survey methodology is outdated and inefficient. Burst simplifies the end-to-end process from collecting feedback to providing actionable intelligence to business leaders so they can take action and show the customer that their voice was heard..
Customer lets out a burst taking only seconds to express their idea or feelings.
Our machine learning pipeline extracts sentiment and generates actionable insights..
See your organization from your customers perspective.
Leaders make well-informed decisions having the biggest impact for their customers.
We are proud to work with organizations within the public and private sector!
We were able to take immediate action based on the results of Burst. Within minutes, we understood a breakdown in communication in one of our divisions and with the right people, we were able to resolve it.
Getting near term information for Peeq if critical for delighting our customers. Burst is so helpful in its simple interface and approach. It has helped us a lot!
I am bursting with excitement right now!
The anonymity Burst provides ensures we are getting the critical feedback needed to adjust our processes and presentations, ensuring a more positive experience for our customers
Burst revolutionizes the collection and interpretation of customer experiences. By simplifying the entire process from customer engagement to generating real-time actionable insights for leaders. Customers are prompted to share a highlight of their experience in a few words and through machine learning, automated results are instantly provided to leaders in a comprehensive dashboard.
Not only can Burst be used externally to understand your customer’s experience, but it can also be used internally to better understand your employees on a deeper level. Retaining employees during this time of critical talent shortage is imperative to sustaining your business. The same data collection methodology and machine learning pipelines are used to generate actionable insights to guide leaders towards making the largest positive impact to employee satisfaction and engagement.
If you are already collecting data around the customer experience, Burst can fuse the data, analyze it, and provide the results to you. The actions that make the biggest impact are instantaneously shown to you.
Improve product development and customer support.
Increase employee engagement to maximize productivity.
Centralize your customer experience data into one dashboard.
The idea for Burst was born out of doctoral research in the field of Human Capital Management. Burst competed alongside 350 companies for a prestigious AFWERX prototyping contract and won the award in early 2021. The prototype application was deployed live on Keesler Air Force Base and immediately made a difference in the wellbeing of airmen and their families. Burst Analytics was formed in early 2022 to further develop the Burst application for the commercial market.
Our vision is that every customer experience is exceptional.
Our mission is to empower leaders to make well-informed decisions via real-time actionable intelligence.