Customer experience
Know what customers feel before they walk away.
Most unhappy customers never tell you — they just leave and tell their friends to avoid your company. Burst captures how customers really feel at the moments that matter and turn it into real-time intelligence, so you can fix friction while you still have the relationship.
Why it matters
Experience is now the deciding factor — not price, not product.
Customers compare every interaction with the best one they've ever had. When you meet that bar, they spend more, stay longer, and tell others. When you miss it, they quietly leave — and most never say why.
That makes customer sentiment one of the highest-leverage signals a leader can act on. The only question is whether you can hear it in time to do something about it.
The challenge
Why customer problems stay invisible until it's too late.
Traditional feedback is too slow, too rare, and too quiet. By the time a survey result lands, the customer is already gone.
Customers leave after a bad experience
More than half of consumers have stopped buying from a brand because of a single poor product or service experience.
Unhappy customers actually complain
Only one in twenty-six dissatisfied customers ever says something. The other twenty-five churn silently — invisible to the business.
Abandon a brand after two bad experiences
Loyalty is fragile. Seven in ten customers walk away after just two poor interactions — often without warning.
In global sales is at risk
Poor customer experiences put trillions in revenue on the line every year — the cumulative cost of friction left unaddressed.
Surveys arrive too late to act
Long, infrequent surveys deliver low response rates and stale data — answers about a customer who has already made up their mind.
Churn cut can lift profit 25–95%
A small reduction in churn compounds into outsized profit — but only if you can spot at-risk customers early enough to keep them.
How Burst helps
Hear every customer — and act before they're gone.
Burst replaces slow surveys with a continuous, real-time read on customer sentiment, purpose-built so leaders can respond while it still matters.
Feedback in the flow of the experience
Customers tap the words that describe how they feel — at the touchpoints they already use. No long forms, so far more people respond and the silent majority is finally heard.
AI that reads sentiment and context
Burst's custom engine extracts themes, urgency, and emotional tone from every burst of feedback — then turns it into clear recommendations benchmarked against experience data.
Real-time alerts before churn
Emerging issues surface on a live dashboard with situational awareness across locations and segments — so teams resolve friction in minutes, not quarters.
Get started
See what your customers are really feeling.
Book a demo and we'll show you how Burst turns customer sentiment into decisions you can make today — before a quiet problem becomes a lost customer.
- Every voice matters — especially the ones who never complain.
- Simplicity drives response; real-time drives action.